Understanding Our Payment + Cancellation Policy
It’s important to be well informed before you decide to commit to a retreat. Please read and understand our payment and cancelation policies prior to booking you retreat. Should you have any questions or concerns, feel free to reach out. We’re here to help.
PAYMENT TYPES + FEE SCHEDULE
DEPOSIT + PAYMENT SCHEDULE: We require a $750 non-refundable deposit (can be used to reschedule if abiding by our cancelation policy – see below) per person at the time of your reservation, with the balance due 14 days prior to arrival. Failure to complete your balance payment at least 14 days prior to arrival can result in the cancelation of your registration and forfeiture of your deposit.
TYPES OF PAYMENT ACCEPTED: Visa, Master Card, American Express & Discover
A $750 non refundable deposit is due at the time of booking to secure your registration.
CANCELLATIONS MADE 14 DAYS IN ADVANCE: Cancellations made 14 days prior to your retreat arrival date will result in a retreat credit equal to your deposit which can be applied toward a future retreat within 6 months. This credit will be valid for 6 months from the date of your cancellation.
CANCELLATIONS MADE LESS THAN 14 DAYS PRIOR TO ARRIVAL DATE: Cancellations made less than 14 days in advance of your arrival date are 100% non refundable. With emergency circumstances, we will do our best to apply partial payment towards a future visit within 6 months.
NO SHOW/NO CALL: No show and no call reservations will be charged the entire retreat fee. There will be no retreat credit issued.
Hurricane/Natural Disaster Policy: If Vita Vie Retreat, Inc must cancel a retreat due to weather from a hurricane or other tropical disturbance, your deposit will result in a retreat credit in which you will have 1 year to reschedule your retreat. All retreat balances greater than $750.00 will be refunded the difference back to the original form of payment. The deposit of $750.00 will be held and available to be applied towards another retreat within 1 year.
WHY WE HAVE OUR CANCELLATION POLICY
WHY WE HAVE OUR CANCELLATION POLICY: We commit to providing an environment that is rich in fitness education, experiences, motivation and encouragement that will help you in reaching your goals and meeting your needs. That said, early departures, no shows, and cancellations place a burden on the program. There will be no rate adjustments or refunds for late arrivals or early departures. In addition, there will be no refunds for no shows. We strive to offer you the best overall experience; therefore, it is necessary for us to have these policies.
CANCELLING YOUR RETREAT
We hope you don’t have to cancel your retreat but we understand that unexpected circumstances pop up in life. Please see how to cancel your retreat below. *We do not allow phone cancelLations.
HOW TO CANCEL YOUR RETREAT: All retreat cancelLations MUST be sent via email. This process is to protect both the consumer as well as Vita Vie Retreat, Inc in relation to our cancellation policy. Emails are necessary to provide time sensitive information as well as a way to track your cancellation. Cancellation emails should be sent to: firstname.lastname@example.org